Delivery & Shipping

These shipping terms apply to domestic and international shipping services for apparel, bags, and footwear sold on tusina.shop. By placing an order on this website, you indicate that you have read and agreed to the following shipping terms.

I. Shipping Area
We offer shipping services in the following areas:
Domestic Shipping: Covering most of the continental United States
International Shipping: Supporting orders from multiple countries and regions; please refer to the country selection on the checkout page. Delivery to some remote or restricted areas may not be available at the moment.

II. Shipping Processing Time
All orders enter the processing stage after payment confirmation:
Order Processing Time: 1–3 business days
Processing may be delayed on weekends and US public holidays.
Once processed, the order will be handed over to our logistics partner for shipment.

III. Domestic Shipping Time (Within the United States)
Estimated shipping times within the United States are as follows:
Standard Shipping: 3–7 business days
Expedited Shipping (if supported): 2–4 business days
Actual delivery times may be delayed due to weather, holidays, or peak shipping seasons.

IV. International Shipping Time
Estimated shipping times for international orders are as follows:
Standard International Delivery: 7–15 business days
Remote areas or areas with slower customs clearance: May take 20 business days or more.
Please note that international shipping time is significantly affected by the customs clearance efficiency of the destination country.

V. Import/Export Standards and Customs Clearance Instructions
International orders must comply with relevant import/export regulations:
All exported goods meet US export compliance requirements.
Importing countries may impose tariffs, VAT, or other fees on goods.
Tariffs and import duties are usually borne by the recipient, subject to local customs regulations.
In the event of delays or returns due to customs issues, we will assist in providing necessary documentation but will not bear additional customs clearance costs.

VI. Logistics and Transportation Partners
To ensure delivery efficiency and security, we cooperate with multiple international and local logistics service providers, including but not limited to:
DHL (International Express)
FedEx (International and US Domestic Express)
UPS (US and Global Delivery)
USPS (United States Postal Service, Economy Delivery)
The specific carrier will be automatically assigned based on the destination, product type, and mode of transport.

VII. Logistics Tracking
All orders will be provided with a tracking number after shipment.
You can check the delivery status on the order page or the logistics company’s website.
If the logistics information has not been updated for more than 5 business days, please contact customer service.

VIII. Shipping Delay Notice
The following situations may cause delivery delays:
Weather disasters or force majeure events
Customs inspection or clearance delays
Holidays or peak logistics periods
Incorrect or incomplete recipient address information

IX. Address Filling Requirements
To ensure smooth delivery, please fill in the following information accurately:
Recipient’s Name
Detailed Address (including street and house number)
City, State/Province, and Postal Code
Contact Number (it is recommended to fill in a reachable number)
Delivery problems caused by incorrect addresses are the responsibility of the customer.

Thank you for your support and trust. We will continue to optimize the global logistics experience to provide you with faster and safer delivery services.