Returns Or Exchanges

This return and exchange policy applies to clothing, bags, and footwear sold on tusina.shop. We are committed to providing you with a safe and convenient shopping experience. Placing an order indicates that you have read and agreed to the following terms.

I. Scope of Returns and Exchanges
You can apply for a return or exchange if the following conditions are met:

• The received item has quality problems (such as damage, stains, workmanship defects, etc.)
• The received item is incorrect (style or size does not match the order)
• The item is unused, unwashed, and in its original packaging.

The following situations may not be eligible for return or exchange:

• Used or man-made damaged items
• Items that have been washed or affect resale
• Applications submitted after the return/exchange period has expired.

II. Time Limits for Returns and Exchanges
Return/exchange applications must be submitted within 14 days of receiving the item. Please submit your return/exchange request within 1 day. Requests submitted after this period will not be accepted.

III. Return Process
To return an item, please follow these steps:
Contact customer service to submit a return request
Provide your order number and a description of the problem
Wait for customer service review and to obtain a return address
Send the item back to the designated address
We will process your refund after receiving and inspecting the item.

IV. Exchange Policy
For exchanges:
You can exchange for the same item in a different size (depending on stock availability).
If out of stock, a refund or alternative will be provided.
The exchanged item will be resent after the original item has been confirmed returned.

V. Refund Instructions
Refunds will be processed after the return is approved:
Original Price Refund by Payment Method

Refund Processing Time: 5–10 business days. Banks or payment platforms may experience additional delays in receiving funds.

VI. Return Shipping Costs

Returns due to product quality issues or incorrect item delivery: We will cover the shipping costs.

Returns due to personal reasons (e.g., dislike, incorrect size): The customer will bear the shipping costs.

We recommend using trackable shipping methods to return the goods.

VII. Product Inspection Standards

All returned items must meet the following conditions:

• Original condition, no signs of wear or use
• Tags, packaging, and accessories complete
• No human-caused damage or alteration

If the conditions are not met, the return request may be rejected or a partial refund may be issued.

VIII. Special Product Notes
Some products may not be eligible for return or exchange, including:
Clearance sale items (if stated on the page)
Items that have been opened and affect resale.

IX. One-Time Transaction Notes
All products on this website are sold on a one-time basis:
No subscription service
No automatic renewal
Each order corresponds to a single purchase transaction.

X. Contact Us
For assistance with returns and exchanges, please contact us:

Thank you for your support and understanding. We will continue to optimize our service experience and provide you with a higher quality shopping guarantee.